Find answers to common questions and get help with your After Trials account.
After signing up, you will be asked to submit your credentials (such as medical license, university ID, or institutional affiliation). Our team reviews submissions manually or via verification systems. Once approved, your account will be marked as verified.
After Trials is designed for verified healthcare professionals, medical students, and academic and research professionals. Access may be restricted if verification requirements are not met.
Verification may take 24–72 hours. If delayed, contact support with your registered email.
Yes, After Trials offers a free tier with basic features. Premium plans unlock additional tools such as advanced networking, visibility, and opportunities.
You will retain access until the end of your billing cycle.
Subscriptions are generally non-refundable. However, billing errors or technical issues may be reviewed on a case-by-case basis. See our Refund Policy for details.
We use industry-standard security measures including encrypted data transmission (TLS), secure storage systems, and restricted internal access. We do not sell your personal data.
Yes. You can request account deletion anytime via in-app settings or by emailing support@aftertrials.com. Deletion is permanent and cannot be reversed.
Yes, but strict rules apply: no identifiable patient information, all data must be fully anonymized, and you must have proper authorization. Violations may lead to account suspension.
No. After Trials is for educational and professional discussion only. It is not a diagnostic or treatment platform.
Try updating the app, restarting your device, or checking your internet connection. If the issue continues, contact support with details.
Use the "Forgot Password" option on the login screen and follow the instructions.
We typically respond within 24–48 hours.